Shipping Policy

postage

Shipping within Japan is a flat rate of 1,000 yen. International shipping costs vary by area.

Shipping method

Delivery company: Sagawa Express

Shipping method: The product will be shipped wrapped in a cardboard box or paper bag.

Shipping Time

After payment is confirmed, we will ship within 2 business days. For domestic shipments, it usually takes 2-5 days for delivery, and 1-3 weeks for international shipments.

About tracking information

When your order is shipped, you will be emailed a tracking number which you can use to track your order on the carrier's website.

Duties, taxes and other fees

Please note that international shipping may incur customs duties, import taxes, and other fees. These charges must be borne by the customer.

Cancellation and Change Policy

Once an order has been confirmed, we cannot accept cancellations due to customer reasons.

Returns and Exchange Policy

We do not accept returns or exchanges due to customer convenience.

Returns and exchanges are subject to conditions, so please see our return policy for details.

Handling Damaged or Defective Products

Returns and exchanges are subject to conditions, so please see our return policy for details.

Contact Information

If you have any questions or concerns, feel free to contact us at: info@basementsneaker.com