Shipping policy

Shipping Areas:

Japan、USA、Canada、Mexico、Brazil、Korea、Hong Kong、Philippines、Thailand、Singapore、Malaysia、Indonesia、Vietnam、UAE、Saudi Arabia、Qatar、UK、France、Germany、Italy、Spain、Austria、Australia、New Zealand

Shipping Fees:

・Domestic shipping within Japan is a flat rate of 1,000 yen.

・International shipping fees vary by region.

Shipping Method:

・Carrier: Sagawa Express

・Packaging: Items are shipped in cardboard boxes or paper bags.

Shipping Time:

・Orders will be shipped within 2 business days after payment confirmation.

・Domestic delivery within Japan typically takes 2-5 days.

・International delivery may take 1-3 weeks.

Tracking Information:

・You will receive an email with a tracking number when your order is shipped. This tracking number can be used to check the delivery status on the carrier's website.

Customs, Taxes, and Other Fees:

・For international shipments, customs duties, import taxes, and other fees may apply. These costs are the responsibility of the customer. Please be aware of this before placing your order.

Cancellation and Modification Policy:

・We do not accept cancellations or modifications due to customer preference once the order is confirmed.

Return and Exchange Policy:

・We do not accept returns or exchanges due to customer preference.

・For more details on conditions for returns and exchanges, please refer to our Refund Policy.

Handling of Damaged or Defective Items:

・For conditions related to the return and exchange of damaged or defective items, please refer to our Refund Policy.

Contact Information:

・For any questions or concerns, please feel free to contact us at

info@basementtokyo.global