FAQ
About Orders
Do I need to register as a member?
Membership registration is not required to use our services. However, we recommend registering as a member for a more convenient experience.
What payment methods do you accept?
We accept card payments (Visa, Mastercard, American Express, JCB, Diners Club, Discover).
Can I cancel my order after it has been placed?
We do not accept cancellations after an order has been confirmed.
Shipping
When will my order be shipped?
Your order will be shipped once payment has been confirmed.
Can I specify a delivery time?
You can specify the delivery date and time on the order screen. However, please consider the following points before deciding:
1. Shopify does not have a default feature for specifying delivery dates and times, so implementing this feature will incur additional costs and require detailed requirements.
2. We recommend not specifying delivery times for international shipments, as it can be challenging.
3. If you choose to specify a delivery time, please be aware that delays may occur due to various factors.
Others
Can I return or exchange an item?
We do not accept returns or exchanges due to customer preferences.
How can I contact customer support?
Please contact us via email at info@basementtokyo.global. A link to the contact page is also available on our website.