Shipping Policy
Delivery areas
postage
Shipping within Japan is a flat rate of 1,000 yen. International shipping costs vary by area.
Shipping method
Delivery company: Sagawa Express
Shipping method: The product will be shipped wrapped in a cardboard box or paper bag.
Shipping Time
After payment is confirmed, we will ship within 2 business days. For domestic shipments, it usually takes 2-5 days for delivery, and 1-3 weeks for international shipments.
About tracking information
When your order is shipped, you will be emailed a tracking number which you can use to track your order on the carrier's website.
Duties, taxes and other fees
Please note that international shipping may incur customs duties, import taxes, and other fees. These charges must be borne by the customer.
Cancellation and Change Policy
Once an order has been confirmed, we cannot accept cancellations due to customer reasons.
Returns and Exchange Policy
We do not accept returns or exchanges due to customer convenience.
Returns and exchanges are subject to conditions, so please see our return policy for details.
Handling Damaged or Defective Products
Returns and exchanges are subject to conditions, so please see our return policy for details.
Contact Information
If you have any questions or concerns, feel free to contact us at: info@basementsneaker.com
NIKE SIZE
Product Conditions
Conditions | Details |
New | Brand new and unused |
Excellent Condition | No signs of use, in very pristine condition |
Very Good Condition | Slight signs of use, still very clean |
Used | Some minor dirt or wear |