Shipping Policy
Delivery areas
postage
Shipping within Japan is a flat rate of 1,000 yen. International shipping costs vary by area.
Shipping method
Delivery company: Sagawa Express
Shipping method: The product will be shipped wrapped in a cardboard box or paper bag.
Shipping Time
After payment is confirmed, we will ship within 2 business days. For domestic shipments, it usually takes 2-5 days for delivery, and 1-3 weeks for international shipments.
About tracking information
When your order is shipped, you will be emailed a tracking number which you can use to track your order on the carrier's website.
Duties, taxes and other fees
Please note that international shipping may incur customs duties, import taxes, and other fees. These charges must be borne by the customer.
Cancellation and Change Policy
Once an order has been confirmed, we cannot accept cancellations due to customer reasons.
Returns and Exchange Policy
We do not accept returns or exchanges due to customer convenience.
Returns and exchanges are subject to conditions, so please see our return policy for details.
Handling Damaged or Defective Products
Returns and exchanges are subject to conditions, so please see our return policy for details.
Contact Information
If you have any questions or concerns, feel free to contact us at: info@basementsneaker.com
Product Conditions
| Conditions | Details |
| New | Brand new and unused |
| Excellent Condition | No signs of use, in very pristine condition |
| Very Good Condition | Slight signs of use, still very clean |
| Used | Some minor dirt or wear |
Our Authenticity
At Basement Tokyo, we only buy models that meet our strict standards, backed by over 3,000 sneaker purchases. We inspect everything, from the sneakers to the box and accessories, ensuring you can shop with confidence.
Our Story
The charm of sneakers lies not only in their comfort and design. They are imbued with history, culture, and various backgrounds.
We want to share this excitement with more people. We hope that many customers will connect through their love of sneakers and that it will become a place of relaxation and community.
Why Choose Basement?
At our store, we pride ourselves on offering a wide range of sneakers, from classic models to limited editions. But what sets us apart is our commitment to authenticity. Every single one of our products is meticulously authenticated, so you can shop with confidence, knowing you're getting a genuine item. We're not just a store, we're a community. Stay connected with us on social media for the latest updates and join our thriving sneaker community. And when you visit our store, you'll find a cozy and relaxing environment, designed for your comfort and enjoyment.